Privacy Policy

Who we are and what this covers

Eagan Digital LLC, doing business as Mop and Smile (Mop & Smile, “we,” “us,” or “our”) operates mopandsmile.com. This policy covers our website, cleaner applications, customer inquiries, accounts, and related communications.

Our current public site is collecting cleaner applications and customer interest. It does not currently accept paid cleaning bookings or collect bank or card details through its recruitment forms.

Information we collect

• Contact and account information: your name, email, phone number, preferred contact methods, communication choices, and sign-in records.
• Cleaner applications: personal or business name and address, experience, crew size, working languages, cities and ZIPs, availability, service preferences, requested rates, insurance details and proof, and your screening acknowledgment.
• Customer inquiries: service location, property or business details, cleaning needs, pets, notes, and any photo you choose to provide.
• Communications and review records: messages you send, application progress, follow-up notes, screening decisions, and records of changes.
• Technical information: session identifiers and operational logs, which may include IP address, browser/device information, request times, and errors. Recruitment links can also record source and campaign tags so we know how applicants found us.

Completed application steps are saved as you go, even if you do not finish. Please avoid putting door codes, Social Security numbers, payment details, or unrelated sensitive information in notes or uploads.

How we use it

We use information to save and review applications, assess service-area fit and readiness, understand customer demand, manage accounts, respond to requests, follow up using your communication choices, maintain security, resolve disputes, and meet legal obligations. Our internal analytics summarize applications and inquiries; they are not a public directory.

Rules and calculators help organize preferences and estimate job fit. They do not by themselves approve a cleaner or establish insurance coverage. Our team reviews readiness before activation. The current recruitment flow does not send application content to a generative-AI service.

When information is shared

Authorized team members and service providers process information as needed to operate the site. Our current providers include Vercel for hosting, Supabase for database and authentication, and Google Workspace for business email. They may process information in the United States and other locations where they operate.

We may disclose information when required by law, to protect people and our services, or in a business transfer subject to appropriate protections and notices. If future services require sharing job details with an assigned cleaner, we will explain that use before collecting or sharing those details for that purpose.

We do not sell or rent personal information, share it for cross-context behavioral advertising, or publish application addresses or insurance documents as public listings.

Cookies and communications

We use a necessary session cookie to keep your browser connected to your saved progress or signed-in account. We do not currently load advertising pixels or optional advertising/analytics cookies. Read our Cookie Notice for details and browser controls.

Email or phone application follow-up uses the choices you make in the form. Text-message permission is separate and optional. Automated recruitment texts are not currently active. If text messaging is enabled and you opt in, message frequency varies, carrier charges may apply, and you can reply STOP to opt out. You can also email us to change your preferences. Essential sign-in and account messages may still be needed to provide access you request.

Retention and security

We keep records for as long as reasonably needed for the purposes described here, including evaluating applications, managing ongoing relationships, security, resolving disputes, and applicable legal obligations. Retention depends on the record and whether an application or inquiry remains active. A saved application does not automatically disappear when a browser session expires.

We use access controls and encrypted connections to protect information. No service can guarantee absolute security. Deletion requests are reviewed by our team; some records may need to be retained for legal or security reasons, and backup copies may remain until they are replaced under provider backup practices.

Your choices and privacy requests

Email support@mopandsmile.com with “Privacy request” and the email you used on the site. You may ask to access, correct, delete, or receive a copy of your information, or change contact preferences. Depending on where you live and applicable law, additional rights, authorized-agent requests, opt-outs, or appeal rights may apply.

We will verify your identity using information proportionate to the request and respond as required by applicable law. Please do not send passwords, sign-in codes, or identity documents unless we arrange a necessary, secure verification process. If we decline a request, you can reply asking for a review or appeal. We will not discriminate against you for exercising applicable privacy rights.

We do not currently sell data or use cross-site advertising tracking. There is no such advertising activity to opt out of on this site. We do not otherwise change site behavior in response to a browser’s “Do Not Track” setting.

Adults, external sites, and policy updates

The site is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can address it.

Other sites linked from ours have their own policies. We may update this policy as our services change, with a new effective date and additional notice or consent when required. For questions, contact support@mopandsmile.com.